PLAYFORWARD NZ LTD LEGAL & POLICY PAGE

1. Privacy Policy

1.1 Introduction

PlayForward NZ Ltd (“we”, “our”, “us”) is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our Websites/Apps, participate in our programmes, or interact with us.

1.2 Information We Collect

A. Information You Provide
Name

• • Email, phone number
  • School or organisation details
  • Payment information
  • Communications, inquiries, or registrations

B. Automatically Collected Information

• • IP address, device type, browser
  • Pages visited
  • Cookies and analytics

C. Third-Party Information

• • Partner schools and event providers
  • Payment processors
  • Social platforms

 1.3 How We Use Your Information

• • Delivering and improving services
  • Managing bookings, programmes, and events
  • Communicating updates
  • Analytics, performance tracking
  • Ensuring safety and compliance
  • Legal obligations

We do not sell personal information to third parties.

 1.4 Legal Basis (NZ Privacy Act)

• • Consent
  • Necessary for services
  • Legal obligation
  • Legitimate business purpose

 1.5 Disclosure of Information

We may disclose information to:

• • IT service providers
  • Schools and partners
  • Payment processors
  • Legal authorities

Always within the limits of the Privacy Act.

1.6 Cross-Border Data Transfers

Your data may be processed in:

• • Australia
  • USA
  • Singapore
  • Europe

We ensure compliance with IPP 12 & IPP 13, including contractual protections.

 1.7 Data Retention

We retain data only as long as required for:

• • Delivery of services
  • Legal or operational needs
  • Secure deletion or anonymisation occurs once retention periods end.

 1.8 Security Controls

We use reasonable safeguards including:

• • SSL/HTTPS
  • Encryption
  • Firewalls
  • Access controls
  • Regular audits

No system is perfect. Internet use carries inherent risk.

 1.9 Cookies Policy

Types of cookies:

• • Essential
  • Performance (analytics)
  • Functional
  • Marketing (consent-based)

You may disable cookies through browser settings.

 1.10 Do Not Track

We respect browser DNT settings where technically feasible.

1.11 Your Rights

Under the Privacy Act 2020, you may:

• • Access your personal information
  • Request corrections
  • Object to certain processing
  • Withdraw consent
  • Make a complaint

Contact: [email protected]

1.12 Children’s Privacy

We do not knowingly collect information from those under 16 without school, guardian, or parental consent.

1.13 Changes to This Policy

We may update this Privacy Policy from time to time. Continued use means acceptance of updated terms.

2. Terms & Conditions

These Terms & Conditions govern your use of www.playforward.co.nz, our Websites/Apps, and our programmes.

2.1 Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms.

2.2 Use of Website

You agree not to:

• • Engage in harmful or fraudulent activity
  • Disrupt the operation of the site
  • Attempt unauthorised access
  • Copy or reproduce PlayForward NZ Ltd content without permission

2.3 Intellectual Property

All content, logos, graphics, videos, exercises, and programme materials are the exclusive property of PlayForward NZ Ltd.

You may not reproduce, distribute, or modify any content without written approval.

2.4 Service Availability

We may modify, suspend, or discontinue services at any time.

We are not liable for internet outages or events beyond our control.

2.5 Limitation of Liability

To the maximum extent permitted under NZ law:

• • We are not liable for indirect, incidental, or consequential damages
  • Participation in physical activities involves inherent risks
  • Users and schools must ensure appropriate supervision and safety

2.6 External Links

We are not responsible for third-party websites linked from our platform.

2.7 Governing Law

These Terms are governed by New Zealand law.

3. Refund Policy

This Refund Policy applies to PlayForward NZ Ltd programmes, events, bookings, and purchases made through our Websites/Apps.

3.1 General Refund Rules

Refunds may be issued when:

• • An event or programme is cancelled by PlayForward NZ Ltd
  • A user withdraws within the defined refund period
  • Refunds will not be issued for:
  • Change of mind after programme completion
  • Failure to attend without prior notice
  • Breach of Terms & Conditions

3.2 Event or Programme Cancellations

If PlayForward NZ Ltd cancels an activity, a full refund or credit will be offered.

3.3 School or Organisation Billing

For school bookings:

• • Invoices must be paid by the due date
  • Refunds or credits may be arranged with school administrators

3.4 Refund Process

To request a refund:

📧 Email [email protected]

Include your name, booking details, and reason for refund.

Refunds are processed within 7–14 business days.

4. Safety Policy

PlayForward NZ Ltd prioritises participant well-being across all programmes and activities.

4.1 Safety Standards

We follow best-practice safety protocols, including:

• • Equipment inspections
  • Hazard management
  • Safe setup and activity zones
  • First-aid awareness
  • Emergency procedures

4.2 Participant Responsibilities

Participants must:

• • Follow instructions of facilitators
  • Use equipment correctly
  • Report hazards or injuries immediately
  • Act respectfully and safely
  • Schools and supervisors are responsible for monitoring children in their care.

4.3 Equipment Safety

All equipment used in PlayForward NZ Ltd activities (including HADO units, AR devices, sports gear, and training tools) is routinely checked and maintained.

4.4 Incident Reporting

Any injuries, accidents, or near misses must be reported to:

 📧[email protected]

5. Child Protection Policy

PlayForward NZ Ltd is committed to safeguarding children and young people and promoting safe participation in all programmes.

5.1 Principles

We operate under:

• • The Children’s Act 2014
  • NZ School Health & Safety guidelines
  • Best-practice youth protection standards

5.2 Our Commitments

• • Maintain a safe environment for all children
  • Prevent harm, abuse, neglect, or exploitation
  • Ensure transparent practices
  • Train staff in child safety procedures
  • Report concerns promptly

5.3 Staff Conduct

All PlayForward NZ Ltd staff and contractors must:

• • Pass appropriate background checks
  • Maintain professional boundaries
  • Avoid one-on-one unsupervised interactions when possible
  • Report concerns immediately

5.4 Reporting Concerns

If a child is at immediate risk, contact emergency services.

Concerns may also be raised with:

• • Ministry for Children (Oranga Tamariki)
  • Police
  • School safeguarding officers
  • PlayForward NZ Ltd ([email protected]) 

 5.5 Confidentiality

PlayForward NZ Ltd handles all reports discreetly and in accordance with the Privacy Act.

6. Contact Information

For questions or concerns about these policies, contact us:

📧 [email protected]
🌐 www.playforward.co.nz